Help Center
Support & FAQs
We're here to help. Contact us anytime at support@alignd.care. Or if you're already a member, you can also message us from within the Alignd web app.
Our team will respond within one business day. And often within 1-2 hours.
The Basics
Alignd creates a personalized 8-week behavior change plan based on your child’s digital habits, well-being, and your goals for them. Each week you’ll complete practical activities, track progress, and receive guidance that’s tailored as your situation evolves.
Our plans and guidance are grounded in Dr. Michael Rich’s 30+ years in clinical practice and research and his book, The Mediatrician’s Guide — A Joyful Approach to Raising Healthy, Smart, Kind Kids in a Screen-Saturated World.
Michael is the director of the Digital Wellness Lab at Boston Children’s Hospital, an Associate Professor of Pediatrics at Harvard Medical School, and an Associate Professor of Social and Behavioral Sciences at the Harvard T.H. Chan School of Public Health.
The body of clinical knowledge and research we draw upon is continuously expanding as more qualifying content and best practices are added.
AI plays three basic roles:
- It helps comprehensively personalize your experience.
- It allows us to responsibly guide you, communicate with you, and update your plan at any time, 24/7.
- It allows us to continually learn from the experience of all Alignd members to the benefit of each member.
As useful and important as AI is in delivering the Alignd experience, the underlying content, behavior change frameworks, intervention strategies, and safety protocols that drive our plans and guidance are developed, overseen, and refined by our clinical team.
Your plan is updated based on your responses to our weekly check-ins. You can also use our AI chat at any time to ask questions and share how things are going — with your plan and with your child overall. If and as appropriate, your plan will be updated right then and there.
The goals for your first 8 weeks are to demonstrate clear, incremental progress in minimizing your child’s most concerning digital behaviors while also aligning you both on a shared vision of digital health.
You can continue with a monthly subscription for just $15 a month to further reduce concerning behaviors and sustain your child’s digital health as their relationship with technology continues to evolve.
Alignd is designed for parents and caregivers of children ages 6–21. Our plans and recommendations are fully personalized to your child and their developmental stage.
Most parents spend about 15–60 minutes each week reviewing their plan and completing the recommended weekly activities. Some weeks may require a slightly larger time commitment. We know you’re busy and try to keep all activities as efficient as possible.
Unfortunately, our plans currently support only a single child. Multiple plans may be purchased to address the needs of siblings.
Is Alignd Right for Me?
Alignd is ideal for parents who want to minimize or eliminate specific, concerning technology behaviors, reduce technology-related conflict in the home, and establish a shared definition of digital health.
Alignd is not designed to replace therapy, crisis services, or medical care. Families dealing with severe mental health conditions or situations requiring immediate clinical intervention should seek care from qualified healthcare professionals.
Your initial plan will have a sense for your child’s likely engagement level via the questions we ask in onboarding, and will include strategies and tactics for enhancing engagement. As their engagement level ebbs and flows over time — as it will — it’s always best to describe this to our AI and/or in your weekly feedback so your plan can be updated accordingly.
No. Alignd complements professional care but does not replace therapy, medical treatment, or psychological evaluation. Many families use Alignd alongside therapists, pediatricians, or school counselors.
Absolutely. You can even ask our AI to provide a therapist-friendly overview of your child’s progress at any time.
Absolutely. Just share the tools you’re using and how it’s going via onboarding, weekly check-ins, or our AI chat, and we’ll include them in your plan.
Safety, Privacy & Support
Our platform includes safety protocols designed to identify situations where families may benefit from evaluation or treatment by a healthcare professional. When appropriate, we’ll recommend seeking additional clinical care rather than relying solely on Alignd.
We encourage families to seek prompt professional evaluation if a child is experiencing concerns such as:
- suicidal thoughts or self-harm
- threats of violence toward others
- severe depression or anxiety
- psychosis or loss of touch with reality
- eating disorders
- substance misuse
- abuse or neglect
- significant impairment at school, home, or in relationships
Alignd is designed to support families, not manage psychiatric emergencies or serious mental health conditions.
No. Alignd does not provide crisis or emergency services. If you believe your child is in immediate danger or experiencing a mental health emergency, contact your local emergency services or an emergency mental health resource immediately.
Our team reviews messages every business day. We respond within 24 hours, and typically a thoughtful response is provided the same day.
Protecting your family’s privacy is central to our mission. Your information is encrypted, never sold to third parties, and handled according to our Privacy Policy and HIPAA guidelines. You may request deletion of your account and data at any time.
You can cancel your subscription at any time through your account settings. Your subscription will remain active through the end of your current billing period, and you won’t be charged again.